East Midlands Airport Assisted Travel service wins national award

East Midlands Airport’s Assisted Travel service has grown in popularity, with numbers increasing by around 25% each year.

East Midlands Airport’s Assisted Travel service has won a national award that recognises initiatives that make travel more accessible.

The award win comes as the service marks the milestone of welcoming 100,000 customers in a year for the first time.

The airport received the award in the best Accessible Travel Initiative - Transport category at the Travel For Every Body Awards inaugural ceremony last week. 

William Mellor, a member of the Assisted Travel team, said: “It’s great, it shows the effort we are making is actually having an impact on passengers. Working in Assisted Travel means you get to help passengers and make the journey easy for them.

“For some of them, we are the only reason they can go on holiday. We put a smile on their faces and they are happy and grateful at the end of the day.”

East Midlands Airport’s Assisted Travel service has grown in popularity, with numbers increasing by around 25% each year.

East Midlands Airport’s Director of Customer Service and Planning, Mike Grimes, said: “East Midlands Airport is well known for its friendly, welcoming and effortless travel experience – and that extends to our customers who may need some extra help through the airport.

“We’re incredibly proud of our Assisted Travel service, which has been growing in popularity and which we’ve been continuously improving with input from the disabled members of our Accessibility Advisory Group. This award is a fantastic acknowledgement that we are providing an exceptional level of service, which we know people will travel further to benefit from. It can make the difference between being able to go on holiday or not for some people, so it’s something we take seriously and will continue to develop.”