Last year the Civil Aviation Authority rated the quality of EMA's assisted travel provision as “very good”.
East Midlands Airport (EMA) has won an award in the category of inclusive customer service.
Disability Smart Awards recognise teams and individuals who have gone above and beyond to improve the experiences of disabled people.
East Midlands Airport has introduced easier ways for customers to communicate with the Assisted Travel team wherever they are in the airport and it was congratulated for its innovative and inclusive approach to customer service.
Chris Drury, Head of Customer Services at EMA, said: “On behalf of the entire team who work hard to ensure that all customers have the best possible experience when using this airport, I am thrilled to have received this award. It shows our recent investment is being recognised and, more importantly, passengers who rely on the support of our assisted travel team can easily access travel for which there should be no barriers.”
Last year the Civil Aviation Authority rated the quality of EMA's assisted travel provision as “very good”, which is the highest standard.
Christiane Link, from the Accessibility Advisory Group, said: “This award truly reflects EMA’s passion for creating an inclusive environment for all customers. It is a significant accomplishment and testament to the work and commitment of the airport’s Assisted Travel team. East Midlands Airport understands that the lived experience of disability is vital to improving the customer experience. The airport is in constant conversation with me and the advisory group, and it is a pleasure to advise them and see passengers benefit from our collaboration.”
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