M6 wins in battle of the service stations

Services on the M6 get a mention in the Top 10 list of service stations in England.

Service stations along the M1 in Leicestershire have missed out on being named in the list of England’s top motorway services according to a new survey by the independent transport user watchdog.

In a survey of all 112 motorway services in England, 8700 customers had their say on facilities such as toilets, staffing and food and drink.

Drivers were also asked what impact visiting the motorway services had on their mood on arrival and then leaving the services.

Anthony Smith, chief executive of the independent watchdog Transport Focus, said: “Our research shows that up and down the country motorway services are providing customers with a good experience and are playing a positive role in helping them rest and recharge before continuing to drive. They tell us they feel less stressed and are more awake after a good break."
 

The survey found:

·overall 90% of customers were satisfied with their visit

·90% of visitors were satisfied with the cleanliness of the toilets

·64% of visitors thought the food or drink available to eat in the services was value for money

·the friendliness of staff was rated good by 94% of visitors

·professional visitors, such as HGV drivers, were least satisfied at 84%

·visits to motorway services typically resulted in a 20 percentage point increase in positive emotions and a 17 percentage point decrease in negative emotions highlighting the beneficial impact motorway services can have on driving standards and safety for drivers.

Top motorway services in England

1.    Reading Services Westbound (Moto) – M4

2.    Rivington Services Northbound (EuroGarages) – M61

3.    Corley Services Northbound (Welcome Break) – M6

4.    Gloucester Services Southbound (Westmorland) – M5

5.    Gloucester Services Northbound (Westmorland)

6.    Knutsford Services Southbound (Moto) – M6

7.    Norton Canes Services (Roadchef) – M6 Toll

8.    Tebay Services Northbound (Westmorland) – M6

9.    Tebay Services Southbound (Westmorland) – M6

10. Cobham Services (Extra) – M25