NatWest in Hinckley set to close

It is scheduled to close on 17th September 2025.

NatWest has announced that its Hinckley branch will close later in the year.
 
A NatWest spokesperson said,  ‘Our customers are using digital banking more than ever before – over 80% of our active current account holders now use our digital services and over 97% of retail accounts with us are now opened online. Our customers appreciate the speed and convenience of digital banking for everyday transactions, and often, when it comes to making bigger, more complex decisions they value speaking to our skilled and experienced colleagues."
 
They also said that, "We’re committed to ensuring the transition of UK banking services on to digital platforms is managed compassionately and we recognise that some people still need help to adapt, particularly our vulnerable customers. We are also committed to supporting our elderly customers, with almost half of over 70s with active current accounts now accessing digital banking. 
 
"Our Customer Support Specialists proactively contact branch users who we know may need additional support when a branch closes and where there’s a need we install Community Pop-Ups to help customers become familiar with alternative banking services. 
 
"Digital banking continues to provide new and inclusive ways of allowing the overwhelming majority of our individual and business customers, including the elderly and vulnerable, to bank with us in ways that they weren’t able to before.  But we know that a small number of people are not yet comfortable with it, which is why we are proactively reaching out to support them with this transition, having made over 200,000 calls last year. We also have experts that they can speak to for support and guidance."

Hinckley & Bosworth Borough Council Leader, Cllr Stuart Bray said: “I am extremely disappointed to hear that NatWest has decided to close their Hinckley branch in a couple of months’ time as this will be the loss of yet another high street bank and, of course, local employment. 
  
“It will undoubtedly have a detrimental impact on the residents and businesses of Hinckley and the surrounding who rely on visiting this branch.

“We’re urgently getting in touch with the bank to see if they can help us set up a presence in town. Barclays already runs a popular weekly service at the Atkins Building, and we might be able to offer something similar to NatWest customers looking for in-person banking options in the town.

“We will also work with our partners including the DWP to provide help and advice to NatWest employees at this worrying time.”