Video technology sees faster treatment for stroke patients in Leicestershire

As of September 2025, 318 patients in Leicestershire have been assessed via video call.

A pioneering video assessment service is transforming the way patients with stroke symptoms receive care in Leicestershire.

The digital technology sees East Midlands Ambulance Service (EMAS) staff consulting directly with stroke specialists via video call whilst at the scene of an emergency, ensuring patients are taken to the right care centre, first time.

John McKenzie, Clinical Improvement Manager for EMAS, told Fosse 107 about the video calls:

Video triage is also helping identify conditions that mimic stroke symptoms, such as Bell’s palsy, infections, migraines, and transient ischaemic attacks (TIAs). These may not require a visit to specialist stroke centres, instead being supported by A&E, GPs or other services, ensuring patients receive the most appropriate care for their symptoms.

The partnership initiative, initially rolled out across Leicestershire, is now beginning in Nottinghamshire and Lincolnshire.

Since launch, the Leicestershire pilot has seen 318 patients assessed by video call as of September 2025, with 20% of patients being recognised as non-stroke presentation, and signposted to other services without the need to attend A&E.